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Thread: DMK41 live view on but no images

  1. #1
    Join Date
    May 2017
    Posts
    6

    DMK41 live view on but no images

    New poster, long time DMK user. I've come up against a problem I've not had before. I see there have been a number of Windows 10 issues so to resolve the issue I've uninstalled all DMK drivers and IC Capture. Rebooted. Installed fresh downloaded software for IC Capture and Drivers. I've checked Device manager and check for driver updates and everything is fine according the DM.

    I have added these screen dumps from opening IC Capture after connecting the DMK41AU02.AS. At first there is just a black screen. Then once I start to make adjustments the error message comes up.

    Is there something I'm missing in the installation process?

    Thanks in advance.
    Paul
    Attached Images Attached Images

  2. #2
    Join Date
    Jan 2003
    Location
    Bremen, Germany
    Posts
    4,841

    Re: DMK41 live view on but no images

    I already answered at http://www.theimagingsourceforums.co...-Support-Forum

    However, the last screen shot is unexpected. In order to narrow that down, I would need to know computer model and brand and exact Windows version and build number returned by "winver" program. Also some virus scanners tend to block USB transfer these times.
    Best regards
    Stefan
    IC Imaging Control Support

  3. #3
    Join Date
    May 2017
    Posts
    6

    Re: DMK41 live view on but no images

    Yes I saw the post re the update and installed the update with no effect. I haven't received the last not responding message again since then.

  4. #4
    Join Date
    Jan 2003
    Location
    Bremen, Germany
    Posts
    4,841

    Re: DMK41 live view on but no images

    Hi

    You also tried lower frame rates?
    Best regards
    Stefan
    IC Imaging Control Support

  5. #5
    Join Date
    May 2017
    Posts
    6

    Re: DMK41 live view on but no images

    Thank you for your reply Stefan. Yes I have tried the fix put out by Microsoft as well as update troubleshooter and a range of other Microsoft option to no avail. My windows 10 does not want to clear the problem and install updates. I continually get Update Failed for all updates I have downloaded. I will have to contact Microsoft and see if there is a solution.

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