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Charly
May 11, 2017, 09:31:01
Hi,

I'm trying to use the DFK 23U445 camera on Linux. I get the following error:


[ 199.608128] usb 1-10: new high-speed USB device number 6 using xhci_hcd
[ 199.741034] usb 1-10: New USB device found, idVendor=199e, idProduct=8412
[ 199.741037] usb 1-10: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 199.741039] usb 1-10: Product: DFK 23U445
[ 199.741040] usb 1-10: Manufacturer: The Imaging Source Europe GmbH
[ 199.741041] usb 1-10: SerialNumber: 19310162
[ 199.749540] media: Linux media interface: v0.10
[ 199.754409] Linux video capture interface: v2.00
[ 199.764637] uvcvideo: Found UVC 1.10 device DFK 23U445 (199e:8412)
[ 199.765462] uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
[ 199.765626] uvcvideo: Failed to query (129) UVC probe control : 26 (exp. 34).
[ 199.765629] uvcvideo: Failed to initialize the device (-5).


I found this related Thread. (http://www.theimagingsourceforums.com/showthread.php?324988-Is-DFK-23UV024-camera-UVC-compatible)
Does the same apply for my problem? Do I need to install a firmware update?
If yes, how do I get the firmware file?
Many thanks in advance!

Best regards Charly

Stefan Geissler
May 11, 2017, 15:23:22
Yes you need a firmware upgrade. Please create a contact at http://www.theimagingsource.com/en_US/company/contact/