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alikad
January 4, 2017, 06:57:25
Hi
my DMK 23G274 firmware is Rev0 (DEBUG), Hardware Rev 17.
is there any new firmware?

Stefan Geissler
January 4, 2017, 08:10:18
Hello

I do not know your firmware version. However, does the camera cause problems? If not, why take the risk of making the camera unusable by a firmware update?

alikad
January 4, 2017, 09:31:18
of course we have problem and that's why i ask for new firmware(i thought that the new firmware will fix it)
the problem is that after awhile working(like 7 month) now the camera doesn't give us frame.
with ic capture it loads and shows the camera, but after one sec, it shows this error:
"The device DMK 23G274" is in live mode, but does not seem to deliver images"
obviously i changed my PC,network cable, jumbo frame rate and the settings of the camera, but none of them work.

Stefan Geissler
January 4, 2017, 10:56:43
Sorry for asking, but I get often requests for firmware updates, even if there is no issue and sometimes I have to create an RMA, because the camera was no longer responsive.

Please create a request at https://www.theimagingsource.com/company/contact/

Also mention the serial number in there.

Thank you in advance.

alikad
January 4, 2017, 13:41:09
ok, thanks a lot
excuse me if my writing was rude, the reason is that my English is not so well
:-)