View Full Version : DMK 31AU03.AS not sending images when connected to USB 2

July 3, 2016, 17:00:01

I have an intermittent problem with the camera not sending images (message: "... camera is in live mode but does not seem to be sending images..."). Normally I can resolve this problem by restarting IC Capture. Today that did not work, but the camera did begin sending images again after about 30 minutes; I am not sure why.

Camera is not recognised when connected to a USB 3 port , so I use one of the the remaining USB ports, which I assume are USB 2 (?).

O/S was initially Windows 7, recently upgraded to Windows 10. IC Capture version 2.2. Not sure about drivers, I installed the software that came with the camera, which I purchased about 3 months ago.

Any idea what I might do to solve the problem?

Les Dickens

Stefan Geissler
July 18, 2016, 11:01:32

Please update IC Capture and the USB camera driver from http://www.theimagingsource.com/support/downloads-for-windows/ and try again.
(I know, that is a typical support answer...)

August 14, 2016, 00:03:48
Thanks - all working fine now!
Les Dickens