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View Full Version : In imaging source tool Camera icons visible twice for a single camera



Dinesh kumar
April 16, 2016, 11:20:28
Hi,

I am using DFK 33G445 one number and DFK 33G618 two numbers in a single PC. In imaging source tool wizard it shows same serial number for each camera twice.

Driver details:

gigecam_3.0.2_setup , setup_iccapture_2.4.633.2555.en_US, ic3.3setup.

Here i have attached the screen shot.

Stefan Geissler
April 18, 2016, 10:50:03
Hello Dinesh

You can delete those ghost cameras:
First, end the GigE IP Config Camera. Then open a command line as administrator and stop the GigE camera service by a call to

sc.exe stop GigECamDevServer

Then open regedit and delete the entries under

HKLM\Software\The Imaging Source Europe GmbH\GigECamDevServer\devices\

Restart the the service

sc.exe start GigECamDevServer

and the ghost cameras are removed.

Dinesh kumar
April 19, 2016, 09:08:21
Hello Dinesh

You can delete those ghost cameras:
First, end the GigE IP Config Camera. Then open a command line as administrator and stop the GigE camera service by a call to

sc.exe stop GigECamDevServer

Then open regedit and delete the entries under

HKLM\Software\The Imaging Source Europe GmbH\GigECamDevServer\devices\

Restart the the service

sc.exe start GigECamDevServer

and the ghost cameras are removed.

Hi Stephen,

Problem not solved. Could you please tell me the root cause so that i can check it.

Stefan Geissler
April 19, 2016, 09:59:42
Hi Dinesh

Did you follow my instructions?

The root cause is unknown. It is simply the GigEVision to DirectShow transformer adds cameras to the registry, maybe because it is not able to find them, if they are connected again. This happens in very rare cases, at least one or two times in the past six years.

Dinesh kumar
April 23, 2016, 07:39:54
Hi Dinesh

Did you follow my instructions?

The root cause is unknown. It is simply the GigEVision to DirectShow transformer adds cameras to the registry, maybe because it is not able to find them, if they are connected again. This happens in very rare cases, at least one or two times in the past six years.

Hi Stefan

yes, As per your instruction i did the changes, but there was improvements, Even though i uninstalled and cleared the imaging source folder from the registry it's not working.

Stefan Geissler
April 25, 2016, 14:16:40
Hi Dinesh

Please let me know (e.g. screenshot) what the regedit shows at the key
HKLM\Software\The Imaging Source Europe GmbH\GigECamDevServer\devices\

Thank you in advance!

Dinesh kumar
April 25, 2016, 15:18:49
Hi Dinesh

Please let me know (e.g. screenshot) what the regedit shows at the key
HKLM\Software\The Imaging Source Europe GmbH\GigECamDevServer\devices\

Thank you in advance!


Hi Stefan

Kindly find the attachment.

Thanks in advance.

Stefan Geissler
April 25, 2016, 16:08:39
Hi Dinesh

there are still three devices in the entries starting with "000000748". Disconnect cameras, delete the entries, restart the computer and see, what happens.

Dinesh kumar
April 26, 2016, 08:13:30
Hi Dinesh

there are still three devices in the entries starting with "000000748". Disconnect cameras, delete the entries, restart the computer and see, what happens.

Hi Stefan

I just stopped the GigECamDevServer service and unplugged the camera cables and deleted the entries in HKLM\Software\The Imaging Source Europe GmbH\GigECamDevServer\devices\... and restarted the PC. Still i'm getting the issue.

Thanks in advance.

Stefan Geissler
April 26, 2016, 09:43:05
Hello Dinesh

Please have a look into


HKCR\\CLSID\\{860BB310-5D01-11D0-BD3B-00A0C911CE86}\\Instance\\%instance_id%\\

and in the SysWow64 branch:

HKCR\\Wow6432Node\\CLSID\\{860BB310-5D01-11D0-BD3B-00A0C911CE86}\\Instance\\%instance_id%\\

Delete them the instance_id branches too.

Dinesh kumar
April 26, 2016, 11:23:15
Hi Stefan

Issue solved. Thanks for your help.

Refaeliadria
May 13, 2016, 11:18:31
I think Problem Has Been Solved ,if not then i have a single solution