View Full Version : No Image DMK 51AU02AS Windows 10 x64

February 19, 2016, 05:49:27
I just received the camera. Loaded latest drivers and used the latest version of IC Capture downloaded from the Website. Camera is seen and the software connects to it, but no video in Live View. I get a message the camera is connected but doesn't seem to be capturing video. SharpCap shows at zero frames per second (but none are dropped). USB port is 2.0. The Camera works fine on another computer with XP. Fire Capture, RSpec also show the same thing.

Any help appreciated...

Stefan Geissler
February 19, 2016, 08:51:27
I guess, your camera is connected to an usb 3.0 controller. Therefore, use half frame rate and see what happens.

Connected to USB 3.0 controllers the old USB 2.0 cameras such as 21,31,41 and 51 wont run with full frame rate.

May 7, 2017, 14:53:06
I am having exactly the same problem with my DMK41. Yes USB 3.0 Tried all the above including changing frame rates. No success. Would using a USB 2.0 hub resolve the issue? I don't have one with me atm but will get one sent in if it will solve the problem.

Stefan Geissler
May 8, 2017, 09:29:45
If the USB 2 port is not connected internally to an Intel USB 3 controller, yes.