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View Full Version : No images using DBK21AU04.AS



Gary C
November 2, 2015, 20:44:43
My image screen is blank and a message box opens saying that camera is in live mode but is not sending images.
I have tried three different video formats and all available frame rates with no change.
Computer operating system is Windows 7
Driver is version 2.4.14.851
USB ports have black insert (USB 2.0?)
Thanks,
Gary

Stefan Geissler
November 3, 2015, 08:08:39
Hello!

In case the camer is connected to an Intel USB 3.0 port, it will run with half frame rate only. Please lower the frame rate.

The problem can not be solved.

Gary C
November 3, 2015, 11:28:02
Hi Stefan,
Thanks for the reply.
I have tried the three video file formats available and all frame rates for each format, Nothing makes any difference, I still have black screen and get the error message about no video signal from the camera.
The USB ports for my PC are identified as Intel Series 5000/Series 3400 Enhanced USB which I believe means they are USB 2.0
My PC is Intel 64 bit and operating system is Windows 7.
I have just tried the camera and driver on another PC running windows 8 and it works fine so I am thinking this is probably a driver compatibility issue. I could not get the supplied driver to load so I downloaded driver 2.4.14.851 which downloaded OK and seems to run, just no video?

Stefan Geissler
November 3, 2015, 11:58:40
The driver is 100% XP, 7 32/64 8 32/53 and 10 32/64 compatible.

Is it possible, your computer is from a company with 4 letters in the name and there is a webcam software installed?