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Neo 618
August 22, 2015, 22:34:45
Today I found that my trusty DMK31au03 won't go live on my new laptop with Intel USB3.0 ports. At least not at 30 fps. The DMK21au618 however is running just fine, even at 60 fps. Is there a workaround for the problem maybe? I already have the latest drivers and IC-capture installed, to no avail. Any advise is appreciated!

Michael Kirmse
August 24, 2015, 15:01:12
Hello,

unfortunately, there is a problem with 31 series cameras and Intel USB 3.0 controllers.
The only way to run the cameras at full framerate on USB 3.0 would be to set the USB controller to USB 2.0 speed in the BIOS.

We are very sorry for the inconvenience.

Neo 618
August 27, 2015, 22:17:38
Okay thank you Michael for clearing that up.
Maybe it is about time for a camera upgrade instead of a notebook downgrade. ;-)