PDA

View Full Version : 'DBx 31AU03.AS is in live mode, but does not seem to deliver images



jim v
February 12, 2015, 14:25:11
Hi,

IC Capture is displaying the following message:

The device 'DBx 31AU03.AS (2210559)' is in live mode, but does not seem to deliver images. Please try to chose a different video format or try reconnecting your device to your computer.


I have tried cycling through all 3 video formats (BY8, Y800, YUY2) and reconnecting the device; the error persists.

My system:


Microsoft Windows 81. 64-bit with all current updates installed
IC Capture.AS 2.2
Driver 2.7.32


Could someone suggest a course of action.

Thanks,
--jim

Stefan Geissler
February 12, 2015, 14:45:44
Maybe the camera connected to USB 3.0. Thus the camera runs not with highest frame rate.

jim v
February 12, 2015, 15:04:01
Thanks for your reply, Stefan.

Could you elaborate? How can I tell if the port is USB 2 or 3?

Other devices (external drives, keyboard, mouse) function fine in these USB ports.

I also verified the camera works as expected when connected to a Windows 7 64-bit computer.

jim v
February 12, 2015, 15:04:33
Thanks for your reply, Stefan.

Could you elaborate? How can I tell if the port is USB 2 or 3?

Other devices (external drives, keyboard, mouse) function fine in these USB ports.

I also verified the camera works as expected when connected to a Windows 7 64-bit computer.

Stefan Geissler
February 12, 2015, 16:49:58
Simply try lower frame rates in IC Capture and see what happens.

Also: USB 3.0 ports usually have a blue tongue inside, USB 2.0 have black ones.

Stefan Geissler
February 12, 2015, 16:49:58
Simply try lower frame rates in IC Capture and see what happens.

Also: USB 3.0 ports usually have a blue tongue inside, USB 2.0 have black ones.

jim v
February 12, 2015, 17:34:43
Thanks again, Stefan.

Setting the frame rate to a lower value does work; YUY2 seems to require the lowest frame rate setting to work.

Why is it necessary to use a lower frame rate setting when connected to a USB 3 port?

Stefan Geissler
February 12, 2015, 18:03:01
It is a problem inside the camera when connected to USB 3.0

jim v
February 12, 2015, 18:13:48
Thanks Stefan. :-)