View Full Version : DMK 23G44 does not accept exposure commands

March 27, 2014, 21:16:16

I have a DMK 23G44 s/n 40210218 with Firmware: Rev 479 Hardware Rev 12.

When I try to program the exposure the new exposure is not accepted. We are doing it with another identical (newer SN) camera and all is ok, as well as with USB DMM cameras.

Could this be related to this camera SN and/ firmware?

We have tried different IC Gigabit drivers, including the latest one availlable on IC site for downlaod.

I look forwrd for your reply.

Kind regards,

Stefan Geissler
March 28, 2014, 09:38:15
Dear Joao

Yes, this could be a firmware issue, the 479 is outdated. But when we released this version, exposure worked.

You may create a support case at http://www.imagingcontrol.com/en_US/support/case/ so I can send a newer firmware to you.

May 19, 2014, 20:29:35
Dear Stefan,

Sorry for my very late reply. We were able to work around this issue and that is why I missed this follow up. If you encounter any other issue with rev 479, I will come back to your suggestion and create a new support case.

Kind regards,