PDA

View Full Version : DMK41 firewire - dead!



merlin66
December 3, 2013, 10:31:51
My DMK41 appears to be dead. I've tried various PC's and cables, but it's no longer recognised by IC capture....
Is there a repair service available in Australia?

Stefan Geissler
December 3, 2013, 10:59:34
I already forwarded your request to the Taipei office.

merlin66
December 3, 2013, 16:14:20
Stefan,
Thanks for that. Can they do repairs there, or does the camera need to return to Germany???

Stefan Geissler
December 3, 2013, 16:36:03
They can do repairs in Taipei.

merlin66
December 6, 2013, 07:42:24
Stefan,
Thanks for that....
Received an RMA# and posted it to Taiwan.
Let's hope it's nothing serious.....

Stefan Geissler
December 6, 2013, 10:14:00
Let's hope it's nothing serious.....

Well, "dead" sounds a little bit final. However, usually one of the cameras PCBs is exchanged and then it is working again. This is cheaper than purchasing a new camera.

merlin66
December 23, 2013, 04:49:34
Well the guys in Taiwan have received the camera......
Let's see what happens next.

merlin66
December 31, 2013, 04:10:47
The camera arrived back yesterday.
110% full working condition.
I'd like to publically thank Samuel and the rest of the guys in Imaging Source, Taiwan for the excellent performance.
Well done, and greatly appreciated!!