View Full Version : USB3 Camera hangs up

November 15, 2013, 22:23:22
I have quite big problem - I use C++ SDK and DFK 23UP031 camera hangs up - callbacks "device lost" - every several minutes. I have no idea why and how to get rid of it. I have Lenovo AIO M93z with certified USB3 connectors and the Imaging Source original cable. Please advice.



Stefan Geissler
November 18, 2013, 08:32:01
Do you know, which USB 3.0 chipset is used in your AIO Lenovo M93z? Not all USB 3.0 chipsets are working well: e.g. the ASMedia chipset is not usable.

If the time interval of the disconnects are regular, then I would point to a software or other hardware in the camera, that does something unexpected with the USB 3.0 ports. E.g. power saving. Unfortunately I have no experiences with your computer, therefore I have to guess and can not give any direct hints. You may ask Lenovo about this too.