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franz
December 19, 2012, 10:30:23
Hello to all
I have a problem installing camera DMK 31BF03
I always use ic imaging control 3.0, last week i upgraded to ic imaging control 3.2 to test compatibility
of our programms.
Now i had to plug a new camera on the computer to make some tests.
If i download the driver file from internet and i try to install the camera the instllation routine returns with
the error "unknown error occured while installing the driver" appears.
the strange is that during the installation routine it does not appear the name of the camera
"Imaging Source DMx 31BF03" but the name is "Imaging Source DMx 31BF03(no license)"
Why the name is different now ?

Stefan Geissler
December 19, 2012, 10:48:23
Hi

The problem is, that a camera driver of another camera manufacturer exchanged the FireWire controller driver. Therefore, it does not like our camera any more. Please uninstall their FireWire Host Controller, use the standard Microsoft one again. Then you can install our camera driver.

franz
December 19, 2012, 11:56:33
i removed the other driver that another programm installed on my computer and
now everything works perfect again
Thank you for the fast reply