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View Full Version : Laptop sees DFK31BU03 but not DFK31AU03



ertem
March 4, 2010, 04:12:18
Using a Dell Vostro laptop I can use any DFK 31BU03 (1024x768 CCD with trigger) just fine. But whenever I plug in a DFK 31AU03 (same camera minus the trigger) the laptop just refuses to see it. It detects the camera (XP goes bdoink!) but will not recognize (mount?) it. (It immediately drops it with a second bdoink sound.)

It's not a matter of enough power. I injected power on the USB externally, no joy. Short cable, no joy. The cameras without the trigger do not work, the cameras with trigger do.

How come?

Thanks Stefan...

mce

PS: Also have a question on gig-e cameras, will post separately...

Stefan Geissler
March 4, 2010, 12:03:34
Hello,

Do you have a chance to check the AU camera on another computer? If not we may have to create an RMA case at http://www.imagingcontrol.com/en_US/support/case/

jay102
June 23, 2010, 06:55:01
Yes. It may be a good way!