View Full Version : My DBK21 camera is not working anymore...

September 3, 2009, 04:21:03
Hello guys,

Not sure why but my DBK21 camera is not working anymore... i tested many different times and nothing... my DMK21 in the other hand still working fine so... what do you think is happening?

Thanks in advance!

Stefan Geissler
September 3, 2009, 08:44:12

Is the camera listed in the Windows Device Manager? Did you exchange the FireWire cable? May be it is broken.
If not, then please contact your camera dealer for the repair conditions.

September 3, 2009, 15:16:00
Thanks Stefan,

Nope no changed the firewire cable... it is also not listed in the windows device manager and the ICC capture software is not reporting the camera as it used to do just two days ago... my dmk21 in the other hand is working as always with the same computer, same wire, etc...

By the way i purchased the camera directly from you guys no dealers at all...

Stefan Geissler
September 3, 2009, 15:48:26

Please contact me at http://www.imagingcontrol.com/en_US/support/case/ so I can issue an RMA to you.

September 3, 2009, 16:10:03
Thanks Stefan,

I'm not sure what to choose for combos: Edition and Ver. ...it seems that is for software issues :question:

Stefan Geissler
September 3, 2009, 16:36:46
Simply choose, what you want. The text of your message is the important part :-)

September 3, 2009, 17:20:07
Ok, created the support case... here some details :-D